Shipping Policy

Shipping Information

At PetzyBites , we make sure your pet’s food arrives fast and in excellent condition. Orders are handled and dispatched 1-5 business days , based on your location.

• We currently deliver to all areas across Egypt.
• Delivery times may vary depending on your region and external conditions.
• Once your order is on the way, you’ll get a confirmation email with tracking info.

Return & Exchange

We’re committed to quality and aim to deliver every item in perfect shape.

If your order arrives damaged, faulty, or incorrect, we’ll happily replace or exchange it.

You can request a return or exchange only if:

• The item is damaged or defective upon arrival.
• You received the wrong product or an incorrect order.
• The issue is reported within 3 days of receiving the item.

Conditions

• Items must be unused, in original packaging, and include proof of purchase.
• Exchanges depend on stock availability.
• We do not accept returns or exchanges for reasons unrelated to product quality or errors.

How to Request an Exchange or Replacement

If there’s a problem with your order, contact us at info@petzybites.com Include your order number, photos of the issue, and a short description. Our team will respond quickly and help resolve the issue.

Refund Policy

Petzybites does not provide cash refunds. However, if any item doesn’t meet our standards, we’ll gladly send a replacement.

If you have questions, feel free to reach out to our support team. Your pet’s satisfaction is what matters most to us.